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Are you looking for your next opportunity in coach-based tourism?

Reporting to the Coach Operations Manager, based in Queenstown, this role provides continuity of operational management, as well as providing day to day training and support to our Milford Sound coach drivers.

The successful applicant will be an experienced Milford Sound coach driver, able to train and guide drivers towards optimal driving techniques as required.

You will drive a coach on the Milford Day Trip a couple of days per week, with the rest of the time spent office based in our Queenstown Head Office.

The role encompasses a variety of operational tasks, including driver and coach park liaison. You will be able to deal with potential emergency situations should they arise on your watch, in conjunction with the senior management team.

You will liaise with reservations, coach drivers, and other staff as required to ensure smooth service and a great customer experience. You will also assist with administration tasks, such as payroll, roster changes, e-roads, and road user charges.

Candidate Requirements:

Qualifications

• Clean New Zealand Class 4 Driver's Licence with current P endorsement

Knowledge & experience

• Previous relevant experience in dispatch, operational support, training, and assessment in a commercial transport operation
• Significant prior driving experience in Class 4 vehicles
• Basic mechanical knowledge of coach equipment and accessories
• Experience of the Queenstown to Milford journey and Southern region roads and weather
• Knowledge of best practice Health & Safety

Personal attributes & Skills

• Customer service focused and results-oriented
• Confident, proactive, uses initiative
• Excellent relationship building and communication skills
• Ability to operate independently and as a team
• Receptive to new ideas and willing to embrace change
• Ability to train, and provide constructive feedback
• Ability to multi-task, prioritise and problem solve
• Highly organised with excellent attention to detail
• Computer literate in a Microsoft environment, able to pick up and use new systems
• Calm under pressure

Southern Discoveries is New Zealand's leading tourism company, specialising in unforgettable experiences in the breathtaking Fiordland region and Milford Sound.

With over 60 years of expertise, we pride ourselves on delivering exceptional customer service and sustainable tourism practices. Our offerings include scenic cruises and coach tours, designed to connect visitors with the natural beauty and rich history of our land.

Please email your CV and cover letter to: rachel.rose@southerndiscoveries.co.nz or you can call Rachel on 027-279-6862 for further information.

APPLICATIONS CLOSE 31ST DECEMBER 2024